Frequently Asked Questions

We supply our extensive range of solid and engineered timbers and non-timber options to suit all price points. Our ranges include engineered european oak in plank and herringbone, jarrah, blackbutt, spotted gum and european ash as well as solid oak available in plank and herringbone, plus bamboo flooring, vinyl and laminate ranges.

Timber, laminate, and vinyl flooring differ in material and durability. Solid and Engineered timber features are made with real wood while laminate and vinyl feature a wood-like appearance and are made with hard-wearing and water resistant materials. Pricing-wise, solid timber flooring sits at the higher end while vinyl and laminate sit at the lower end. We have engineered timber available at multiple price points. Aesthetically, timber offers a warm authentic look and feel, while laminate and vinyl mimic the look of timber but can provide a cost-effective and easy maintenance option.

Consider both design and practical needs. Start by assessing the aesthetic you want to achieve; scandi, rustic, contemporary, coastal etc and choose a colour, grade and finish that complements your style. Additionally, evaluate installation methods and maintenance requirements, as some finishes may need more upkeep than others. Finally, establish a budget to narrow options and request samples to see how different options look in your space before making a final decision.

Solid oak is a single piece of wood, while engineered oak has a top layer of real timber over layers of other woods such as birch and plywood. Engineered flooring is a more cost-effective option whilst providing the natural beauty of solid timber. Our solid oak boards come unfinished allowing for customisation in the installation. All our engineered boards are pre-finished meaning they are ready to go once they are installed.

Sweep or vacuum as often as necessary to remove any loose dirt or grit.

• Use protective mats at all exterior entrances. Do not use rubber-based mats as the rubber may
  leach onto the timber.
• Use felt protectors under all furniture.
• Never slide or roll furniture or appliances across your floor. Protect the surface if using a trolley
  to move heavy objects.
• Spiked heels or shoes in need of repair can severely damage your floor. In areas of excessive
  traffic and wear, make use of runners or area rugs.
• Damp mop only – avoid excessive amounts of water. Steam mops must not be used. If a spill
  occurs, soak up the bulk liquid promptly

Warranty information for each product can be found by viewing the attachments on the particular product page. Contact us for more information.

Our engineered timber floorboards come in standard widths that we hold in stock locally. We are able to customise products to achieve the product you are looking for, with a longer lead time (4-5 months minimum). Pease contact us for more information on custom options. Non-timber products such as Laminate and Hybrid are not able to be customised at this stage but we offer several options to help you achieve the look you are after.

Yes, our timber is sourced from responsibly managed forests and our involvement in every step of the manufacturing process enables us to craft beautiful flooring solutions that are not only aesthetically pleasing but also gentle on the planet.
Our European brand partners ESCO, Coswick and Esta Parket prioritise environmentally responsible sourcing, manufacturing practices, and the use of eco-friendly materials in their timber flooring products.

Yes we have a large selection of products held in stock locally for quick turn around, but with longer lead times customisations to the board width, grading, laying pattern and more can be accommodated. Contact us to discuss your projects needs.

We provide a selection of timber flooring products across three distinct grades; Character is a high feature grade with knots and gum veins, Classic is our medium feature standard grade with some knots, and Select is high grade clean board with little to no knots. Most products come in either Classic or Select and some have options for both.

The majority of our engineered timber come in either a matte brushed (textural) finish or satin (smooth) finish. The beauty of engineered timber is that these ranges arrived pre-finished so there is no additional sanding or staining needed once they are installed.

Orders are placed via our trade and retail partners. Check our list of retailers or contact us for an installer recommendation. For Trade partners looking to place an order, please contact our head office via phone or email to set up an account and/ or place an order.

Quotes are provided via our trade and retail partners who base pricing on supply and installation. Check our list of retailers or contact us for an installer recommendation if you need one.

We hold over 100 products locally and most stocklines are available at short notice, to be picked up within 1-2 days. For larger orders, delivery time may vary depending on stock availability (4-6 weeks), and for custom orders, allow 4-5 months lead time.

Provided the boxes are unopened and in good re-saleable condition we are happy to take returns for any of our products up to one month after collection. Custom orders and discontinued products unfortunately there is no return, exchange or refund.

Our retail partners can arrange delivery for orders organised through them, however trade customers are responsible for collecting orders direct from our Osborne Park warehouse or organising their own delivery services when orders are ready. Please contact us for a recommendation for Perth or South West delivery if need be.

Yes our showroom and warehouse is based in Osborne Park, you are welcome to view our entire collection of timber and non-timber options in person, or with clients. We also encourage you look through our virtual showroom as all product information and swatches are housed online too.

In order to provide the best prices to our retail and trade partners, Woodpecker Flooring is wholesale and trade supply only. We are happy to liaise directly to provide advice, information and samples directly to our customers, as long as discussions do not involve pricing.

We are supply only and don't provide installation services however we have a strong network of installation partners who work with our products regularly. Contact us if you are looking for an installer recommendation near you.

All installation instructions for each product can be found by viewing the attachments on the particular product page. Contact us for more information.

Yes our products meet the required standards for timber flooring in Australia.

We can provide certifications for all products covering fire tests, slip tests, acoustic tests and VOC Emission test. Contact us to find out more or visit the resources tab to search for the certification you need.

Yes, our timber is sourced from responsibly managed forests and our involvement in every step of the manufacturing process enables us to craft beautiful flooring solutions that are not only aesthetically pleasing but also gentle on the planet.
Our European brand partners ESCO, Coswick and Esta Parket prioritise environmentally responsible sourcing, manufacturing practices, and the use of eco-friendly materials in their timber flooring products.

Yes we have a large selection of products held in stock locally for quick turn around, but with longer lead times customisations to the board width, grading, laying pattern and more can be accommodated. Contact us to discuss your projects needs.

Yes, feel free to return any unused samples in good condition as we can always replenish our stocks!

Yes our showroom and warehouse is based in Osborne Park, you are welcome to view our entire collection of timber and non-timber options in person, or with clients. We also encourage you look through our virtual showroom as all product information and swatches are housed online too.

Not yet, but we work closely with architects in Western Australia and look forward to setting up some activities to validate CPD requirements in the near future. Watch this space!

We will happily organise individual samples, or feel free to contact us to order a selection of our engineered timber colour schemes to keep in your resources library. Our 2025 Portfolio is available now, to request a copy please contact us or view the digital version above.

We hold over 100 products locally and most stocklines are available at short notice, to be picked up within 1-2 days. For larger orders, delivery time may vary depending on stock availability (4-6 weeks), and for custom orders, allow 4-5 months lead time.

We can provide certifications for all products covering fire tests, slip tests, acoustic tests and VOC Emission test. Contact us to find out more or visit the resources tab to search for the certification you need.

We supply our extensive range of solid and engineered timbers and non-timber options to suit all price points. Our ranges include engineered european oak in plank and herringbone, jarrah, blackbutt, spotted gum and european ash as well as solid oak available in plank and herringbone, plus bamboo flooring, vinyl and laminate ranges.